Answering services tailored to your specific business needs
Answering services tailored to your business needs
With Vodafone Business Answering handling your calls, you’ll impress customers with prompt answering and an exceptional experience whenever they call, day or night. All while you focus on business, not busy-ness.
With Vodafone Business Answering handling your calls, you’ll impress customers with prompt answering and an exceptional experience whenever they call. All while you focus on business, not busy-ness.
Our remote receptionist solutions help you to connect with more customers, build relationships every time the phone rings and make the most of every opportunity
All calls answered in Australia
Our receptionists may be offsite, but they’re local, enabling a consistent caller experience.
24-hour live answering
We can handle your business calls 24/7/365 (additional charges apply after hours).
Personalised caller greetings
Our receptionists answer calls exactly as you’d like, as though they’re sitting at your front desk.
Free trial available
Activate an answering service right away and put us to the test with a 7-day free trial.
Flexibility for short-term use
Battling staff shortages, holidays or periods of peak demand? Use our services temporarily.
Complete peace of mind
Monthly subscriptions and no lock-in contracts mean you can easily scale or cancel at any time.
Outsourced reception services suitable even for complex calls
Small or big, simple or complex … we can handle it. Our business answering services are an ideal fit for sole traders, SOHO entrepreneurs, small businesses and SMEs – including professional service providers – as well as large corporations and government organisations including councils.
Low or high call volumes, simple or complex calls … we can handle it. Our business answering services are an ideal fit for sole traders, SOHO entrepreneurs, small businesses and SMEs – including professional service providers – as well as large corporations and government organisations.
From basic message-taking to complex inbound call handling, including implementation of conditional scripting, we have solutions whether you only need us to answer a few calls a month or thousands of calls.
From basic message-taking to complex inbound call handling, including implementation of conditional scripting, we have solutions whether you only need us to answer a few calls a month or thousands.
We can answer all your calls, provide overflow call handling whenever you’re unable to answer in-house and also offer out-of-hours answering solutions.
Note: Free trials are based on our Business Receptionist service.
First impressions count and every verbal communication matters
First impressions count and your business depends on it
We have a range of solutions available to help your business give the right impression, capture opportunities and even increase productivity. How can we help you?
We have a range of solutions available to help your business give the right impression, capture opportunities and even increase productivity.
Inbound call handling
Offsite receptionists can screen and transfer calls, take payments, submit leads and more.
1300 and 1800 numbers
Bundle a national phone number with a live answering service to boost appeal.
Corporate reception services
The professional answering capabilities you need regardless of how many calls you receive.
Conditional call scripting
Implement time-specific or multi-level scripting for consistent handling of complex call flows.
Escalation management
Have scripted processes followed until on-call staff confirm receipt of urgent notifications.
Lone worker monitoring
Have those working alone or after-hours in hazardous locations log in and out by phone.
We can talk-the-talk
Our remote receptionists are highly-trained professionals who are adept at providing a personalised service and they regularly receive compliments from callers. They are also familiar with a variety of software, including CRMs and industry-specific tools, to ensure easy customer management.
We have vast experience with clients in various industries
Construction
Stay task-focused at all times yet ensure a solid foundation for business success by ensuring clients never go to voicemail and streamlining communications with contractors or suppliers.
Construction
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Convenient cover for staff absences
- Tailored treatments for different call types
- Qualification of leads using customised scripts
- Prospect data entry directly into your software
- Department-specific call treatments
Financial & insurance
Whether you need offsite receptionists temporarily or are seeking a more permanent outsourced call answering solution, our services typically add up to enormous savings.
Financial & insurance
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Flexible short-term usage when most needed
- Convenient cover for staff absences
- Qualification of leads using customised scripts
- Prospect data entry directly into your software
- Call transfer attempts based on your preferences
Government & councils
No matter how complex your calls, how high your call volume or whatever your escalation management needs, our quality-assured 24-hour inbound call handling solutions are up to task.
Government & councils
Highlights:
- All calls answered within Australia
- Average speed of answer under 10 seconds
- 24-hour, after-hours or overflow call handling
- Data entry directly into your software
- Time-specific or conditional call scripting
- Department-specific call treatments
- Escalation management for urgent matters
- Strict data security protocols
Medical & hospitals
Our virtual medical reception solutions include triaging emergencies, handling general patient enquiries, scheduling consultations and managing cancellations on your behalf.
Medical & hospitals
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Convenient cover for staff absences
- Patient data entry directly into your software
- Department-specific call treatments
- Emergency escalation management
- Call routing to Triple Zero if required
Mining
From handling community response line calls, escalating urgent matters and proving human-led monitoring of workers in risky situations, we have the solutions you need.
Mining
Highlights:
- All calls answered within Australia
- Average speed of answer under 10 seconds
- 24-hour, after-hours or overflow call handling
- Time-specific or conditional call scripting
- Data entry directly into your software
- Escalation management for urgent matters
- Lone worker safety monitoring check-ins
- Strict data security protocols
Plumbing & other trades
Our remote receptionists provide cost-effective around-the-clock customer support for tradie business owners across Australia while saving them hiring, training and wage costs.
Plumbing & other trades
Highlights:
- All receptionists located in Australia
- 24-hour call handling availability
- After-hours call-out management (including assessment of urgency and quoting of fees)
- New job enquiries sent to you via email/SMS
- Call transfer attempts based on your preferences
- Flexible short-term usage to cover staff holidays
- Mobile app to easily change settings on the go
We have vast experience with clients in various industries
Construction
Stay task-focused at all times yet ensure a solid foundation for business success by ensuring clients never go to voicemail and streamlining communications with contractors or suppliers.
Construction
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Convenient cover for staff absences
- Tailored treatments for different call types
- Qualification of leads using customised scripts
- Prospect data entry directly into your software
- Department-specific call treatments
Financial & insurance
Whether you need offsite receptionists temporarily or are seeking a more permanent outsourced call answering solution, our services typically add up to enormous savings.
Financial & insurance
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Flexible short-term usage when most needed
- Convenient cover for staff absences
- Qualification of leads using customised scripts
- Prospect data entry directly into your software
- Call transfer attempts based on your preferences
Government & councils
No matter how complex your calls, how high your call volume or whatever your escalation management needs, our quality-assured 24-hour inbound call handling solutions are up to task.
Government & councils
Highlights:
- All calls answered within Australia
- Average speed of answer under 10 seconds
- 24-hour, after-hours or overflow call handling
- Data entry directly into your software
- Time-specific or conditional call scripting
- Department-specific call treatments
- Escalation management for urgent matters
- Strict data security protocols
Medical & hospitals
Our virtual medical reception solutions include triaging emergencies, handling general patient enquiries, scheduling consultations and managing cancellations on your behalf.
Medical & hospitals
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Convenient cover for staff absences
- Patient data entry directly into your software
- Department-specific call treatments
- Emergency escalation management
- Call routing to Triple Zero if required
Mining
From handling community response line calls, escalating urgent matters and proving human-led monitoring of workers in risky situations, we have the solutions you need.
Mining
Highlights:
- All calls answered within Australia
- Average speed of answer under 10 seconds
- 24-hour, after-hours or overflow call handling
- Time-specific or conditional call scripting
- Data entry directly into your software
- Escalation management for urgent matters
- Lone worker safety monitoring check-ins
- Strict data security protocols
Professional services
Enjoy exceptional support for your business with an office answering service that ensures clients receive a five-star experience, whatever your field and whenever they call.
Professional services
Highlights:
- All receptionists located in Australia
- 24-hour, after-hours or overflow call handling
- Flexible short-term usage to cover staff holidays
- Call transfer attempts based on your preferences
- Qualification of leads using customised scripts
- New client data entry directly into your software
- Department-specific call treatments
Plumbing & other trades
Our remote receptionists provide cost-effective around-the-clock customer support for tradie business owners across Australia while saving them hiring, training and wage costs.
Plumbing & other trades
Highlights:
- All receptionists located in Australia
- 24-hour call handling availability
- After-hours call-out management (including assessment of urgency and quoting of fees)
- New job enquiries sent to you via email/SMS
- Call transfer attempts based on your preferences
- Flexible short-term usage to cover staff holidays
- Mobile app to easily change settings on the go
How our remote reception services work
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
What our customers love
Test out our remote reception services totally free for a week
Try our remote receptionists totally free for a week
Yes! Try our business answering service for 7 days, totally free. No credit card required. No strings attached.
Yes! You can test out our business answering service for 7 days, totally free. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
Want more information? We’re here to help!
Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.